Experiencing issues with your iPhone 12 during calls can be incredibly frustrating. One of the most common problems users face is the absence of sound. This can occur due to a variety of reasons, from software glitches to hardware malfunctions. But don't worry, we've got you covered. In this comprehensive guide, we'll walk you through several troubleshooting steps to help you restore sound to your iPhone 12 calls.

Understanding the Issue

Before we delve into the solutions, it's crucial to understand the nature of the problem. The absence of sound during calls on your iPhone 12 can manifest in different ways. You may not hear the other person on the line, or they might not hear you. Alternatively, both parties might not hear each other. Understanding the specifics of your issue can help you identify the most effective solution.

It's also important to note that the problem might not be with your iPhone 12 at all. The issue could lie with your network provider, or the person you're trying to call might be experiencing problems on their end. Therefore, it's always a good idea to check these possibilities before proceeding with the troubleshooting steps.

Basic Troubleshooting

Checking the Volume

The first step in troubleshooting any sound-related issue on your iPhone 12 is to check the volume. It might sound obvious, but sometimes the simplest solutions are the most effective. Ensure that your iPhone's volume is turned up and not on silent mode. You can adjust the volume using the buttons on the side of your device.

Also, check if your phone is stuck in headphone mode. This can happen if you frequently use headphones with your device. If your iPhone thinks headphones are plugged in when they're not, it can cause sound issues during calls. To check this, look for a headphone icon at the top of your screen. If it's there, try plugging in and unplugging your headphones a few times to resolve the issue.

Restarting Your Device

Another basic troubleshooting step is to restart your iPhone 12. This can often fix minor software glitches that might be causing the sound issues during calls. To restart your device, press and hold the side button and either volume button until the power off slider appears. Drag the slider, then wait for your device to turn off. To turn your device back on, press and hold the side button until you see the Apple logo.

After restarting your device, make a call to see if the sound issue has been resolved. If not, it's time to move on to more advanced troubleshooting steps.

Advanced Troubleshooting

Updating Your Software

Outdated software can sometimes cause sound issues during calls on your iPhone 12. Therefore, it's a good idea to make sure your device is running the latest version of iOS. To check for updates, go to Settings > General > Software Update. If an update is available, tap "Download and Install".

Remember to back up your device before updating your software. This will ensure that you don't lose any important data if something goes wrong during the update process.

Resetting All Settings

If updating your software doesn't resolve the issue, you might need to reset all settings on your iPhone 12. This will restore your device's settings to their default values, which can often fix sound issues during calls. To reset all settings, go to Settings > General > Reset > Reset All Settings. Enter your passcode, then tap "Reset All Settings" to confirm.

Keep in mind that this will not erase any personal data from your device, but it will remove all your settings. Therefore, you'll need to reconfigure things like Wi-Fi networks and wallpaper after the reset.

Contacting Apple Support

If none of the above solutions work, it's time to contact Apple Support. They can help you troubleshoot the issue further and, if necessary, arrange for a repair or replacement of your device. You can contact Apple Support through the Apple website, the Apple Support app, or by visiting an Apple Store.

Remember to provide as much detail as possible about the issue when contacting Apple Support. This will help them diagnose the problem more effectively and provide the most appropriate solution.

Conclusion

Experiencing no sound during calls on your iPhone 12 can be a frustrating issue, but it's usually something that can be fixed with a little troubleshooting. By following the steps outlined in this guide, you should be able to restore sound to your calls and get back to using your device as usual.

Remember, if all else fails, don't hesitate to reach out to Apple Support. They're there to help you, and they have the expertise to resolve any issue you might be experiencing with your iPhone 12.

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