Experiencing no sound during calls on your iPhone 12 Pro Max can be a frustrating issue. This problem can be due to a variety of reasons, from software glitches to hardware issues. But don't worry, we've got you covered. This comprehensive guide will walk you through various troubleshooting steps to help you resolve this issue.

Check the Basics

Before we dive into more complex solutions, it's important to check some basic things that might be causing the problem. These are simple checks that can often solve the issue without needing to delve into more technical solutions.

Mute Switch and Volume Level

Firstly, ensure that your iPhone isn't on mute. The mute switch is located on the left side of your iPhone. If you see an orange line, that means your iPhone is on mute. Simply flip the switch to turn off mute. Additionally, check your volume level. During a call, press the volume up button to increase the call volume.

Check the Speaker

Another common issue is that the speaker might be blocked or dirty. Check the speaker on your iPhone and clean it if necessary. A small brush can be used to gently clean the speaker.

Software Troubleshooting

If the basic checks didn't solve the problem, it's time to move on to some software troubleshooting. These steps can help resolve any software glitches that might be causing the no sound issue during calls.

Restart Your iPhone

Restarting your iPhone can often fix minor software glitches. To restart your iPhone 12 Pro Max, press and hold the side button and either volume button until the power off slider appears. Drag the slider, then wait for your device to turn off. To turn your device back on, press and hold the side button until you see the Apple logo.

Update iOS

Running an outdated version of iOS can sometimes cause issues with sound. Check if there's an iOS update available. To do this, go to Settings > General > Software Update. If an update is available, tap Download and Install.

Reset Settings

If the above steps didn't work, you might need to reset some settings on your iPhone. Please note that this should be done as a last resort, as it will reset all settings to their default values.

Reset All Settings

To reset all settings, go to Settings > General > Reset > Reset All Settings. This won't delete any data, but it will reset all your settings to their default values.

Reset Network Settings

If resetting all settings didn't work, you can try resetting network settings. This will erase all network settings, returning them to factory defaults. To do this, go to Settings > General > Reset > Reset Network Settings.

Hardware Troubleshooting

If none of the above solutions worked, it's possible that there's a hardware issue with your iPhone. In this case, you might need to contact Apple or take your iPhone to an authorized service provider.

Contact Apple Support

If you're still experiencing issues, it's time to contact Apple Support. They can help diagnose the problem and guide you on the next steps. You can contact them through the Apple Support app or their website.

Visit an Apple Store or Authorized Service Provider

If your iPhone is still under warranty, you can also visit an Apple Store or an authorized service provider. They can check your iPhone and repair it if necessary.

In conclusion, experiencing no sound during calls on your iPhone 12 Pro Max can be a frustrating issue, but there are several troubleshooting steps you can take to resolve this problem. From checking the basics to contacting Apple Support, these steps should help you get your iPhone back to normal.

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